At Plumstead Florist, we take immense pride in delivering only the freshest flowers directly to your doorstep or business in Plumstead and surrounding areas. As a trusted local florist, we stand behind the quality and freshness of every bouquet and arrangement we create. Your satisfaction is central to our mission, so we have a clear Returns, Refunds & Complaints process to support all our valued customers.
We understand that receiving vibrant, fresh flowers is important to you. That’s why our fresh flowers guarantee means every order is made up of blooms at their peak. Under normal room conditions and with proper care, most of our arrangements should maintain their freshness for a minimum of 5 days from the date of delivery. If your flowers do not meet our high freshness standards within this window, please let us know and we’ll make it right.
While we strive for every delivery to be perfect, occasionally, items can be damaged in transit. Should you receive flowers or arrangements that are damaged upon arrival (such as broken stems, wilted blooms, or leaking containers), please contact us on the same day of delivery whenever possible. Retain your original packaging and take photos of the damage to help us understand the issue. This allows us to verify the concern and expedite a solution for you.
Your satisfaction matters hugely to us. If you report an issue within the freshness window, we offer the following options depending on the circumstances:
We’ll always review each case promptly and fairly to ensure you are satisfied with the resolution. Please note that requests made outside the 5-day freshness period will be handled at our discretion, taking into account flower types and care conditions.
We welcome feedback, positive or negative, as it helps us improve. If you are unhappy for any reason, please reach out with your concerns as soon as possible after receiving your flowers. Provide details such as your order number, delivery address, and a description (plus photos if relevant) of your issue. Our dedicated team will investigate your complaint and respond within 2 working days with the next steps.
As a proud local business, we believe passionately in service, reliability, and trust. Households and businesses throughout Plumstead have relied on us for years to bring beauty and joy through fresh flowers. If you ever experience an issue with your order, we promise to listen, act quickly, and give you the personal attention all our customers deserve.
Thank you for choosing Plumstead Florist. Your happiness and confidence in our fresh flowers guarantee is at the heart of what we do.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
