These Terms & Conditions (“Terms”) set out the agreement between you (“the Customer”) and Plumstead Florist, governing your use of our online shop and ordering service for flower delivery in Plumstead and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before placing your order. If you do not accept these Terms, you should not use our website or purchase from us.
Plumstead Florist is dedicated to supplying high-quality fresh flowers and arrangements for delivery throughout Plumstead and the neighbouring areas. Our online service is designed to ensure that customers can select, order, and arrange delivery of floral gifts with ease and confidence. These Terms apply to all online orders made via our website for delivery in our designated service areas.
Our online ordering process for flower delivery in Plumstead is simple and secure. The steps are as follows:
All orders are subject to availability. In the unlikely event a product is unavailable, we may substitute items of equal or greater value, maintaining the style and quality of your original choice. Where significant substitutions must be made, we will make reasonable efforts to contact you for approval prior to despatch.
We strive to ensure the images and descriptions of our flower arrangements on the website are accurate and up to date. However, due to seasonal availability and the nature of fresh flowers, slight variations in colour or design may occur. Products may be delivered in bud to ensure maximum longevity. Any props or vases shown in images are only included if specified in the product description.
Plumstead Florist offers flower delivery services to Plumstead and selected nearby areas. Deliveries are made on the date specified at checkout, subject to availability of delivery slots and recipient availability. We cannot guarantee delivery at a specific time, except for certain premium or timed services where stated. Please ensure all delivery details are accurate; we cannot be held liable for any losses resulting from inaccurate or incomplete customer-provided delivery information.
All reasonable efforts are made to deliver at the requested time and address. In the event no one is available to receive the delivery, we may, at our discretion, leave the flowers with a neighbour or in a safe location, or attempt re-delivery. If re-delivery is required, additional charges may apply.
Payment for all orders is required in full at time of purchase via our secure online payment system. We accept the payment methods indicated at checkout, including, but not limited to, debit/credit cards. All prices are stated in GBP and are inclusive of VAT (where applicable). Delivery charges are clearly displayed prior to order confirmation and are subject to change without notice, but any such changes will not affect orders already placed and confirmed.
No flowers will be delivered until full payment has been received and funds have cleared.
If you wish to cancel or amend your order, please do so as soon as possible following order placement. To allow us to process your request, cancellations or amendments must be received at least 24 hours prior to the scheduled delivery date. Cancellations made in accordance with this policy are eligible for a full refund to your original method of payment.
Orders cancelled less than 24 hours before the scheduled delivery time may incur up to a 100% fee, given the perishable nature of our products and preparation time. In some cases, especially during busy periods (e.g., Valentine’s Day, Mother’s Day), extended notice may be required, and we reserve the right to apply stricter cancellation periods during such times.
To request a cancellation or amendment, please contact us quoting your order number and delivery date. If your order has already been dispatched, we regret that it cannot be cancelled or altered.
Due to the perishable nature of flowers, returns are not generally accepted. However, should your order arrive damaged, or if you are unsatisfied with the quality of the flowers received, please contact us within 24 hours of delivery. Photographic evidence may be requested. Where a genuine issue is identified—such as flowers being wilted or incorrect—we will offer a replacement or refund at our discretion. Our commitment is to ensure you are satisfied with your order and our service.
To ensure the best outcome for flower delivery in Plumstead and surrounding areas, you are responsible for providing accurate delivery addresses and any additional instructions required for successful delivery. You must also ensure payment details are correct. If you are purchasing flowers as a gift for a third party, it is your responsibility to ensure the recipient is available to accept delivery or that there is a suitable location to leave the gift safely.
Plumstead Florist is not liable for:
Our total liability to you in connection with any order will not exceed the total price paid for the specific order in question. Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud.
Use of the Plumstead Florist website is at your own risk. We take reasonable care to ensure that the website is accurate and free from viruses or other harmful content but do not guarantee this. We are not liable for any damage or loss caused by your use of our website.
All content on our website, including product images, descriptions, and branding, remain the intellectual property of Plumstead Florist or our licensors. Use of such content for commercial purposes without our express written consent is not permitted.
Your privacy is important to us. Any personal data provided in connection with your order is handled in accordance with applicable data protection laws and our Privacy Policy. We only use your information for processing orders, customer service, and communications related to our services.
Any promotional offers or discount codes provided by Plumstead Florist must be used in accordance with the specific terms stated for each promotion. Unless otherwise stated, offers cannot be used in conjunction with other offers, and discount codes must be entered at checkout to be applied. We reserve the right to withdraw or alter promotions at any time without prior notice.
These Terms and any contracts for the purchase of products through our website for flower delivery in Plumstead and its surroundings are governed by English law. Any dispute arising from these Terms or relating to an order placed with Plumstead Florist will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or alter these Terms & Conditions at any time. Any changes will take effect immediately once published on our website. Your continued use of our website or services following any such change will constitute acceptance of the revised Terms.
If you have queries regarding these Terms or your flower delivery in Plumstead and the surrounding areas, please reach out via our website's contact form. We aim to respond to all genuine customer service issues promptly.
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. No waiver of any breach of these Terms will constitute a waiver of any other breach. These Terms constitute the entire agreement between you and Plumstead Florist in relation to your use of our website and the purchase of products for delivery in Plumstead and nearby areas.
Note: These Terms & Conditions apply equally to all Plumstead Florist online customers regardless of whether the order is for a recipient in Plumstead or any of the surrounding service areas we cover.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Plumstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Plumstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
